Your Trusted Garage Door Repair Specialists in Pittsfield, MA
Standing Behind Our Work with Unmatched Warranties and Guarantees
The Crew Garage Door Repair Guarantee
At Crew Garage Door Repair, we believe in the quality of our service and the products we use. Our comprehensive warranties are designed to give you peace of mind, ensuring that you receive the best possible care for your garage door system. We stand behind our work, and our commitment to customer satisfaction is at the heart of everything we do. Whether you need a simple repair or a complete installation, our goal is to exceed your expectations every time.
🔧 Workmanship Warranty
Our workmanship warranty is a testament to our commitment to quality. We cover all labor performed by our skilled technicians for a duration of up to two years after your service date, ensuring that any potential issues arising from our installation or repair work are addressed promptly. Should you need to make a claim, simply reach out to our customer service team who will guide you through the process with ease. Your satisfaction is our priority, and we want to ensure your garage door functions perfectly.
🛡️ Parts Warranty
The parts we use in our repairs and installations come with varying warranties that reflect our promise of reliability. We offer a combination of manufacturer warranties and our own company warranties. Parts like springs and openers typically have a warranty period of 1 to 5 years depending on the brand and type. Understanding these warranties allows you to have confidence in the longevity of your garage door parts. If you have questions about the specific parts used on your job, our team is always here to help.
✅ Satisfaction Guarantee
Your happiness with our services is essential. If you're not fully satisfied with our work, we want to know about it. We will take the necessary steps to rectify the situation, whether it involves redoing work or finding another solution that meets your needs. At Crew Garage Door Repair, we are committed to ensuring your experience with us is nothing short of outstanding.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Installation
All installations performed by our expert technicians are covered under warranty for up to two years, ensuring error-free operation and peace of mind.
Garage Door Repairs
Repairs conducted on springs, cables, and panels are covered for up to two years, affirming our confidence in our workmanship.
Parts and Components
Parts used in repairs come with varying warranties ranging from 1 to 5 years, based on the manufacturer’s policy.
Emergency Services
Emergency repair services are covered under our workmanship guarantee, so you can trust us even in urgent situations.
Lubrication and Maintenance
Regular maintenance plans include warranty coverage for lubricated components to ensure optimal performance.
Smart Garage Door Openers
Smart technology installations come with a warranty of up to three years, ensuring you enjoy the latest innovations without worry.
Replacement Parts
Replacement parts are backed by both manufacturer and company warranties, providing multiple layers of protection for you.
Dents and Cosmetic Repairs
Cosmetic repairs are covered under our satisfaction guarantee, promising that your garage door will look as good as new.
How to Make a Warranty Claim
Contact Us
Reach out to our customer service via phone or email with details about your warranty claim.
Provide Information
Have your service date, invoice number, and a description of the issue ready to facilitate the process.
Evaluation
Our team will assess your claim promptly and may arrange for a technician to inspect the issue.
Resolution
We will provide you with options for resolution, including repairs or replacements, as per warranty terms.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Damage Due to Neglect: Warranties do not cover damage that results from lack of maintenance or neglect by the customer.
- Acts of Nature: Natural disasters, such as floods and earthquakes, are not covered under our warranties.
- Unauthorized Repairs: Any service or repair conducted by unauthorized personnel voids the warranty.
- Cosmetic Wear and Tear: Normal wear and tear, such as scratches or paint fading, is not included in the warranty coverage.
Extended Warranty Options
For those looking for additional protection, Crew Garage Door Repair offers extended warranty options that can further enhance your coverage. These options include extended service plans that cover regular maintenance checks and priority emergency services, ensuring you receive timely assistance when needed. Ask our representative about available upgrades when scheduling your service.
Warranty FAQs
What is covered under the workmanship warranty?
Our workmanship warranty covers all labor performed by our technicians for up to two years, addressing any issues arising from our services.
How long are parts covered under warranty?
Parts warranties vary, generally lasting between one to five years, depending on the manufacturer and type of part installed.
What should I do if I’m not satisfied with the service?
If you're not satisfied, please contact us immediately. We’re dedicated to rectifying any issues and ensuring you're completely happy with our service.
Are there any exclusions to the warranty?
Yes, exclusions include damage due to neglect, natural disasters, unauthorized repairs, and normal wear and tear.